Terms & conditions

General

“Gilibookings.com” means the domain name used under license by Island Bookings B.V., a registered company in the Netherlands. Gilibookings.com acts as booking agent for booking hotels and other services on the website www.gilibookings.com (the “Site”).

By using and/or visiting the Site for making fast boat bookings you agree to these General Terms and Conditions, the Privacy Policy and the Terms of Use and Site Use (“the Terms”) and you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this Site and your booking.

As we are an affiliate of Agoda.com and Booking.com, for Hotel bookings please refer to their Terms and Conditions, Privacy Statement and any other information on their respective websites.

References to “accommodation providers” means the owner/providers of the hotels, apartments, villas and other accommodation of any description featured on this website and “accommodation” means the accommodation including all facilities and services advertised on the Site that Gilibookings.com has agreed to arrange in connection with your confirmed booking.

References to “other service providers” or “other services” means the owner/providers of the fast boat companies, whose tickets are available on this site, as well as the owner/provider of diving centres and other providers of tourist activities and/or services that are advertised on this site.

Important Information

Gilibookings.com acts as a booking agent only in respect of all bookings made on Gilibookings.com. Gilibookings.com has entered into contracts with the service providers on our website. These contracts ensure that the service providers will act in the best possible way towards the customers of Gilibookings.com. This means that in the unlikely event there is a problem with a customers booking, e.g Hotel overbooking, or a mechanical problem with a boat, the service provider will seek to resolve the situation to the customers satisfaction at no added cost to the customer. i.e. Sourcing a room of equal standard in a suitable location, or arranging another boat company to transport the passengers. In the unlikely event that the service provider cannot fulfil the customers requirements Island Bookings B.V. will issue a full refund (minus any charges to make the refund - see cancellation poilcy below for more info) to the customer, where a a payment has been made.

Gilibookings.com undertakes no responsibility for, and are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the accommodation providers and other suppliers of services whose products and services are sold through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an accommodation provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Gilibookings.com will be under no liability at all (whether in contract, tort or otherwise howsoever).

You accept that Gilibookings.com has not in any way selected or assembled your travel arrangements for you. Your accommodation and travel arrangements and other services are not a package and do not fall within the meaning of The package Travel, Package Holidays and Package Tours Regulations 1992.

By proceeding to book accommodation and/or other services through the Site, you accept that you will indirectly be entering into a contract with the accommodation and /or other service providers and therefore any claims or complaints should be made directly with the accommodation and /or service provider. In the event of any claims or complaints please also contact us at info@gilibookings.com .

You understand that Gilibookings.com may not have conducted any quality or other checks on the accommodation providers or other service providers and Gilibookings.com makes no representations about the suitability of the accommodation and/or services offered for sale through the Site. The inclusion or offering for sale of an accommodation and/or services by Gilibookings.com does not constitute an express or implied endorsement or recommendation by Gilibookings.com of such accommodation or services. Gilibookings.com does not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the accommodation and other services offered for sale through us.

Nothing in these terms of use shall operate to exclude or limit the liability of Gilibookings.com for fraudulent misrepresentation or death or personal injury caused by our negligence.

Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, Gilibookings.com reserves the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.

Site content, documentation and booking information.

Gilibookings.com may modify the content of the Site and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or Terms.

Any information placed on the Site relating to hotels or other service providers advertised on the Site including, but without limitation, details of the hotel/service provider, availability, price of the services, the facilities available, any accreditations afforded to the hotel and/or any details relating to any other services advertised on the Site have been provided by the accommodation and/or service providers who are independent businesses and are not agents or employees of Gilibookings.com or its affiliates. Such information does not constitute any advice or recommendation given by Gilibookings.com and Gilibookings.com shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions (excluding cancellations policy detailed below) which may limit or exclude their liability to you. Gilibookings.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. Gilibookings.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.

As Gilibookings.com acts as a booking agent, Gilibookings.com will have no responsibility for any errors in any documentation except where those errors were made by Gilibookings.com.

Confirmation

To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

You will receive an email confirmation of your bookings.

All accommodation bookings made through www.agoda.com require full payment at the time of booking in order to confirm a reservation. For accommodation bookings made through www.booking.com, no booking fees/deposits are required to make a confirmed reservation; although a credit card number is necessary to make a reservation.

Island Bookings B.V. will take full payment for Fast Boat tickets booked through gilibookings.com.

Island Bookings B.V. will not take any payment for any diving services or services from other service providers.

If you cancel, amend or change a booking

Amendment Policy
 

Accommodation and Other Service Amendment Policy:

For accommodation bookings see the Terms and Conditions on www.agoda.com or www.booking.com.

For other service providers you may contact them directly. Contact information will be detailed on the confirmation email you will receive immediately after you make a booking through the Site.

If you amend your booking, there may be an amendment fee levied by the accommodation or other service provider, which may alter the final bill you will need to pay to the hotel. In any event, if you fail to amend your booking in accordance with the provider's amendment policy, you may be charged an amendment fee by the accommodation or other service provider.

Activities and Tours Amendment Policy

Amendment policies vary per activity/tour, so please check the 'Terms & Conditions' of the activity or tour you are booking, on the respective activity/tour page, for the specific policy that applies to your booking.

Fast Boats Amendment Policy:

If you wish to change your travel dates, you can do so for free (subject to availability), up to 48hrs* prior to departure. Simply contact the boat company (details on your e-ticket) to request the date change. 
If you need to change your route or boat carrier entirely, please contact us (info@gilibookings.com) directly for assistance, bearing in mind the below-mentioned refund policies.

* For Gili Getaway: 96 hours prior to departure for high season (1 Jul – 30 Sept).

Cancellation Policy
 

Accommodation Cancellation Policy:

For accommodation bookings please refer to the cancellation policies detailed on www.agoda.com or www.booking.com, depending on which affilaite partner you have booked your accommodation through.  

Activities and Tours Cancellation Policy:

Cancellation policies vary per activity/tour, so please check the 'Terms & Conditions' of the activity or tour you are booking, on the respective activity/tour page, for the specific policy that applies to your booking.

Should the cancellation policy of the specific tour/activity you have booked allow for a refund, this will be paid directly from Gilibookings.com (minus any charges applied to make the refund); administration and cancellation charges applied to all cancellations will be equivalent to 10% of the amount being refunded

*Should you fail to show up for a booked ferry service, tour/activity, accommodation booking, or any other booking with other service providers, you will be considered as a 'No-Show'. In such cases, where no prior notification has given to the service provider, No-Shows will be considered as cancellations for all service providers.

When notifying other service providers of a cancellation, please copy the email to info@gilibookings.com so that we can process your refund (if applicable). All necessary contact information is detailed on your e-ticket or in the email confirmation sent to you for your booking.

Fast Boats Cancellation Policy:

Fast Boat cancellation policy depends on which boat company you are traveling with:

FOR ALL BOAT COMPANIES: 

When notifying the fast boat companies of a cancellation please copy the email to info@gilibookings.com so that we can process your refund when applicable. All the contact information is detailed on the email confirmation sent to you for your booking.

For cancellations, in cases of unexpected illness etc., exceptions can be considered if doctor's notes/other proof can be provided. Contact the boat company using their details found on your e-tickets (please copy the email to info@gilibookings.com).
 

Payment

All boat tickets are paid for in full on Gilibookings.com. For hotel bookings, it depends on which of our affilaite partners' websites you use.
Agoda.com - you will be charged in full at the time of booking. For any changes, cancellations or refunds please refer to the Agoda.com terms and conditions.
Booking.com - you pay directly at the hotel. No booking fees/deposits are required to make a reservation; although a credit card number is necessary to make a reservation.

Age and responsibility

You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.

You warrant that all personal information submitted during booking is correct and you accept financial responsibility for all transactions made under your name or account.

You hereby authorise Gilibookings.com to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.

The Personal Information that Gilibookings.com collects shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops it. For more information please refer to Gilibookings.com Privacy Policy.

Before you travel

Gilibookings.com is not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travellers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning specific countries.

It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. Gilibookings.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.

Insurance

You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the your country of residence in the event of an accident or illness.

Force Majeure

Gilibookings.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation or other service providers and/or Gilibookings.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond Gilibookings.com's control.

Complaints or issues with your accommodation

In the unlikely event that you have reason to complain or experience any problems with your accommodation or other service provider please inform their staff or management immediately, to enable them to take appropriate action. Please can you also contact us with the details, any company receiving multiple legitimate complaints will be removed from Gilibookings.com

Currency converter

Currency rates are based on various publicly available sources and are only updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional.

Legislation and Courts of Jurisdiction

This agreement will be governed by Dutch law and any disputes will be dealt with by the Dutch courts.

Gilibookings.com privacy policy

Gilibookings.com understands that making purchases online involves your trust and that you wish to remain in control of your personal information. Retaining your trust is a responsibility that Gilibookings.com takes very seriously. By disclosing your Personal Information to Gilibookings.com using this Site or over the telephone, you consent to the collection, storage and processing of your Personal Information by Gilibookings.com as stated in this Privacy Policy.

Any changes to the Gilibookings.com Privacy Policy will be made to this page. Your continued use of this Site will constitute your agreement to the changed Terms of using this Site.

"Personal Information" means information that relates to a living individual who can be identified from that information or from that information together with other information which is held by or is likely to be held by Gilibookings.com.

When you browse the Site, Gilibookings.com does not collect Personal Information about you. The only way Gilibookings.com can collect any kind of personal information is if you give it to us.

Protection of Personal Data

The Personal Information that Gilibookings.com collects from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation. Since Gilibookings.com servers are located in the Netherlands, the personal information that Gilibookings.com collects from you shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes complements and develops it.

Gilibookings.com takes full responsibility for ensuring that proper security measures are in place to protect your information and store the information in secure databases at secure addresses to prevent unauthorised access. Gilibookings.com must pass the information on to the relevant suppliers of your travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

To ensure that your booking runs smoothly Gilibookings.com may need to use information such as your name and address, credit card details, special needs, dietary requirements etc. Gilibookings.com will apply appropriate security measures to protect this data. However, Gilibookings.com may disclose information about you to other organisations that are hotel partners or affiliates or to organisations contracted by Gilibookings.com to manage aspects of the Site. Additionally, controls on data protection in your destination may not be as strong as in the European Economic Area (EEA). Gilibookings.com will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to Gilibookings.com such as details of any disabilities, or dietary/religious requirements. If Gilibookings.com cannot pass this information to the relevant accommodation and/or service providers, Gilibookings.com cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons.

Use of Information

You hereby give express consent to allow the incorporation of any data provided to the files of existing personal data in Gilibookings.com and to the treatment of such for the purpose of management, administration, mediation and contracting of the services offered by Gilibookings.com, the management of the bookings and the collection of products and services through Gilibookings.com, call centres; the management of incidences; statistics; commercial publicity and other promotions by means of electronic mail, SMS, MMS or any other similar mean, and the subscription to news bulletins.

Gilibookings.com may use the Personal Information to contact you about important changes to the Site, new services and with details of other products and services offered by Gilibookings.com. Where Gilibookings.com collect such information, Gilibookings.com make clear the nature of the information and the purposes for which it is used. Gilibookings.com do not knowingly collect Personal Information from children.

The person in charge of this data is The Webmen Limited, with company address at Roggestraat 111, 7313 CC Apeldoorn, The Netherlands. If you should wish to exercise rights of access, rectification, cancellation or opposition granted by the GDPR, you should proceed as follows: You can find out what Personal Information Gilibookings.com holds about you by writing to Gilibookings.com. Gilibookings.com will acknowledge your request within ten working days. Should Gilibookings.com be prevented from disclosing your Personal Information Gilibookings.com will give reasons for any such refusal. If any of the Personal Information that Gilibookings.com hold about you is incorrect or needs to be updated, please contact Gilibookings.com at the above address. Gilibookings.com may request that you provide further information and identification to enable Gilibookings.com to comply with this request.

Use of 'cookies'

When you view the Site, Gilibookings.com may store some information on your computer. This will be in the form of a "cookie" file, which will enable Gilibookings.com to tailor the Site to match your interests and preferences. The "cookie" file is used to store the IP address of your machine and will not contain any data personal to you. Your internet browser may allow you to erase the "cookie" file, block all "cookies" or receive a warning before a "cookie" is stored. Please refer to your browser instructions. The "cookie" file will be deleted 30 days after the date on which you last access the Site.

In addition to this Gilibookings.com uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses cookies, to help analyse how visitors use the Site. The information generated by the cookie about the use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for Gilibookings.com and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your Web browser, however please note that if you do this you may not be able to make full use of the Site. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Gilibookings.com regards the databases of Site visitors' information (which may include your Personal Information) as a valuable asset. Should Gilibookings.com sell or transfer any of Gilibookings.com's business assets this may include the sale or transfer of such databases of information to third parties. In using the Site and accepting these terms of use you consent to such use of your Personal Information.

Terms of Use and Site Use

Gilibookings.com has tested this website thoroughly and are always keen to improve Gilibookings.com accessibility tools. Gilibookings.com would like to know if you have found this website accessible or if you have had any problems. Please email info@Gilibookings.com with any queries or comments.

To the maximum extent permitted by law, Gilibookings.com disclaims all implied warranties with regard to the information, services and materials contained on this Site. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.

Site Use

Gilibookings.com may suspend access to the website, due to maintenance works, net security reasons or force majeure with no obligation to reimburse or compensate you for the period in which access was suspended.

Access to the Site is strictly controlled by Gilibookings.com and Gilibookings.com reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.

You may download one copy of the content of the Site for your own personal use but you may not in so doing remove any trademark, copyright or other proprietary notice. You may not otherwise copy, modify, reproduce, sell, lease, market or distribute the content placed on the Site without the prior written consent of Gilibookings.com.

You may only use this website to make legitimate enquiries or bookings for yourself or another person for whom you are legally authorised to act.

You shall not:

• Post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal, or may cause an infringement of the rights of any other;
• Make any other unauthorised, false or fraudulent booking;
• Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including, but not limited to, uploading or making available files containing corrupt data or viruses via whatever means;
• Deface, alter or interfere with the appearance and layout of this website or the underlying software code;
• Take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure;

Without prejudice to any of Gilibookings.com's other rights, Gilibookings.com reserves the right to deny access to this website and/or cancel bookings wherever and whenever Gilibookings.com believes (at Gilibookings.com absolute discretion) that you are in breach of any of the Gilibookings.com Terms.

Links and downloads

Gilibookings.com may provide hyperlinks or pointers to other websites maintained by third parties which Gilibookings.com think may be of interest to visitors of the Site. Such other websites are not under the control of Gilibookings.com or maintained by Gilibookings.com and Gilibookings.com is not responsible for the content of such websites. Gilibookings.com provides these links for your convenience only but does not monitor or endorse the material on them. Gilibookings.com cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including , by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving the Site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.

It is always wise for you to run an anti-virus programme on all content and materials downloaded from the Internet in general and the Site in particular.